GTPL Hathway Limited enhances its customer experience with GIVA, an AI-powered chatbot
Apr 26, 2024
Ahmedabad (Gujarat) [India], April 26: GTPL Hathway Limited, India's largest Multi-System Operator (MSO), unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities. The upgraded bot is designed to automate customer support, enable self-service, and provide after-sales service as part of GTPL Hathway's commitment to drive excellence through cutting-edge digital innovations. Powered by Yellow.ai, a global leader in generative AI-powered customer service automation, the intuitive chatbot will deliver seamless, hyper-personalised experiences for the company's 12 million plus Digital Cable TV and a million plus Broadband customer base across India.